Have you ever had a client say, "Can you give me a simpler answer?"

Often lawyers use complex language to explain their advice without even realizing it. The recipient may become frustrated and cynical if the communication isn’t accessible. This disconnect can lead to the perception that the legal department is not aligned with the business.

Communication skills are paramount. The most effective communicators tailor their message, tone and medium to their audience. They know how to build empathy and communicate from the perspective of the reader or listener.

In this session, we will cover:

• Different communication styles and how to recognise them and tailor your message
• Why empathy plays an important role in understanding context and effective persuasion
• Tips to make sure your written communication is straight forward and concise
• How to master your in-person presence

Presenters:

JoAnne Wakeford

JoAnne Wakeford is the Chief Client Officer for Dentons’ business of law advisory, Dentons In-House Solutions. She works closely with former general counsels, legal technology and process management experts to design and deliver strategic legal operations consulting solutions to in-house law departments around the world.

Damien Sullivan

Damien Sullivan is a Consultant with Dentons In-House Solutions and Founder of Cognetic Legal & Consulting. Damien has more than 25 years’ experience as a lawyer in Australia and the United States, including 8 years as Group General Counsel of a multi-national ASX Listed company. Damien is passionate about utilising his experience as a lawyer and leader to help other lawyers navigate their environment and build paths to success.